Shipping Policy

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay to your order, we will contact you via email or phone.

2. Shipping Time

Once your order has been dispatched, delivery times vary depending on your location:

Please note: shipping times are estimates and begin from the date of dispatch, not the date the order was placed. Total delivery time = processing time (1–2 days) + shipping time (7–12 days).

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

4. International Shipping

We currently ship to most countries worldwide. Please note the following for international orders:

• Customs, duties, and taxes: [Your Store Name] is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
• Customs delays: Occasionally, international shipments may be held by customs for inspection, which can extend the estimated delivery window beyond our control.
• Restricted countries: Some countries may not be eligible for shipping due to carrier restrictions. If your country is not available at checkout, we are unable to ship there at this time.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and tracking link. Please allow 24–48 hours for tracking information to update after dispatch.

6. Delays

While we make every effort to ensure timely delivery, please note that shipping times are estimates and not guaranteed. Delays can occasionally occur due to:

• Customs processing
• Weather or natural events
• Carrier delays
• High order volumes during holidays or sales

If your order has not arrived within the estimated delivery window, please contact us and we will do our best to assist you.

7. Lost or Missing Packages

If your tracking shows your order as delivered but you have not received it, please check with neighbors, household members, or your local delivery office first. If you still cannot locate your package, contact us at [Your Support Email] within [X] days so we can investigate.

8. Incorrect Shipping Address

Please double-check your shipping address at checkout. [Your Store Name] is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [Your Support Email] — we cannot guarantee changes once an order has been processed.

9. Multiple Items / Split Shipments

If you order multiple items, they may arrive in separate packages and at different times, depending on product availability and shipping origin.

10. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at:

• Email: [Your Support Email]
• [Optional: Phone / Contact Form Link]